Nencini is committed to product and service quality, customer satisfaction and continuous improvement.
It is essential that Nencini conduct its operations:
provide products and services that fully meet applicable requirements, standards and specifications;
support the customer in choosing the best technological solution for the required application;
to ensure the profitability and sustainability of the company.
The goals are:
- do not obtain complaints;
- achieve benchmark performance in terms of customer satisfaction and delivery;
- fully comply with all applicable standards of the water industry;
- and continuously improve business efficiency.
To achieve these objectives the following requirements must be applied:
- managers at all levels must ensure compliance with this policy statement;
- all employees and contractors must be aware of their impact on quality and customer satisfaction and act accordingly;
- the quality management system must be planned taking into account applicable standards as well as risks and opportunities;
- specific KPIs and objectives must be defined and measured for all processes and activities that affect quality and customer satisfaction, in accordance with this policy statement;
- efficient procedures must be developed and followed for all processes and activities that affect quality and customer satisfaction;
- Regular checks must be carried out to ensure compliance with procedures, standards and this policy statement;
- all quality issues and non-conformities must be reported, investigated and analyzed to prevent their recurrence;
- the management periodically reviews the quality management system, the related documents and results;
- Employees and contractors must be properly trained to work in accordance with applicable procedures.
This policy is fundamental for the well-being and growth of the company. Helping to achieve these goals is the responsibility of everyone who works at Nencini.
Vittorio FILIPPI
Managing Director
Addendum February 2016 to :
ORGALIME GENERAL CONDITIONS for the SUPPLY OF MECHANICAL, ELECTRICAL AND ELECTRONIC PRODUCTS
DELIVERY. PASSING OF RISK.
- The applicable INCOTERMS is specified in the Purchase Order
Partial delivery is allowed, unless otherwise agreed and specified in the Purchase Order
TIME FOR DELIVERY. DELAY
- The liquidated damages shall be payable at a rate of 0.5 per cent per week maximum
7.5 per cent unless otherwise agreed and specified in the Purchase Order
PAYMENT
- Payment terms shall be agreed and specified in the Purchase Order
- Not applicable
CONSEQUENTIAL LOSSES
- Not Applicable
DISPUTES AND APPLICABLE LAW
- Italian suppliers. In case a dispute arises from or in relation to this agreement, included any problem related to its existence, validity or termination, the Parties shall initially try to settle such dispute through the mediation in conformity with the Mediation Procedure managed by the Milan Chamber of Commerce (Italy), procedure which is considered an integral part of this article. If it is not possible to settle the dispute through the mediation procedure within ninety (90) days from the mediator appointment, or within another term agreed in writing by the Parties, then the dispute will be finally settled by the Court of Milan (Italy), having the exclusive jurisdiction to settle the above- mentioned dispute.
- Foreign Suppliers. If a dispute arises from or in relation to this agreement, included any problem related to its existence, validity or termination, the Parties shall initially try to settle such dispute through the mediation in conformity with the LCIA Mediation Procedure, which procedure is considered an integral part of this article. If it is not possible to settle the dispute through the mediation procedure within ninety (90) days from the mediator appointment, or within another term agreed in writing by the Parties, then the dispute will be finally settled through arbitration in conformity with the LCIA Procedure, this Procedure is considered an integral part of this article. There will be one arbitrator and the arbitration shall take place in Milan (Italy).
- The Purchase Order and there General Purchase Conditions shall be governed, executed and interpreted in accordance with the Italian Law.
MATERIAL INSPECTION, CONTROL AND EXPEDITING
The Supplier, promptly notified if necessary, will enable the Purchaser and his representatives (and will provide a similar right from any possible authorized sub- contractors) the reasonable access to all the places where the material is manufactured or deposited, and / or where the services are performed.
The material inspection and/or the controls on the services shall be performed by the Purchaser’s personnel or by other inspection authorities expressly appointed by the Purchaser.
The Supplier, without any a ditional cost for the Purchaser, will allow the Purchaser’s
representative or customer to access the premises used for the execution of the Purchase Order in order to check the state and the progress of the production and to participate in every inspection and control. Such access shall not relieve the Supplier of any of his obligation